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Customer Operations Specialist (m/f/d)

Zürich Interim View Job Description
Our client is a globally active manufacturing and technology company in the advanced materials sector. For their location in the northern region of Zurich, we are seeking a Customer Operations Specialist (m/f/d) for a try & hire opportunity.Try & Hire is a recruitment model in which a candidate is initially employed on a temporary basis with the possibility of being permanently hired after a successful trial period.

added 28/05/2026

  • Globally active advanced materials and technology manufacturer
  • International customer operations role with long-term career potential

About Our Client

Our client is a globally active manufacturing and technology company in the advanced materials sector. For their location in the northern region of Zurich, we are seeking a Customer Operations Specialist (m/f/d) for a try & hire opportunity.

Try & Hire is a recruitment model in which a candidate is initially employed on a temporary basis with the possibility of being permanently hired after a successful trial period.

Job Description

In this role, the Customer Operations Specialist (m/f/d) serves as the central interface between customers and internal departments such as Sales, Technical Support, Planning, Production, Logistics, and Finance. Responsibilities include handling customer inquiries, preparing quotations, processing orders, coordinating shipments, invoicing, managing email correspondence, and providing after-sales support.

  • Prepares quotations and processes customer orders in coordination with sales and technical teams
  • Manages order confirmations, delivery schedules, logistics coordination, invoicing, and export documentation
  • Monitors inventory, urgent orders, shipment releases, and customer payment follow-ups.
  • Maintains accurate SAP master data, pricing, proof of delivery, and customer records in compliance with business rules and SOX requirements
  • Responds promptly to customer inquiries and ensures efficient resolution of operational and shipping issues. backup for colleagues for different countries
  • Continuous improvement in the service quality and overall

The Successful Applicant

For this challenging and rewarding position, the ideal candidate should have:

  • Successfully completed commercial education or equivalent qualification
  • Previous experience in customer service, order management, sales support, or a similar operational role
  • Understanding of logistics, export documentation, and order fulfillment processes is considered an advantage
  • Proficiency in Microsoft Office applications; SAP/ERP knowledge is an advantage
  • Fluent in English, both written and spoken.
  • Additional languages are a plus
  • Strong organizational, administrative, and multitasking skills with the ability to manage priorities effectively
  • Excellent attention to detail, accuracy, and ability to work in a fast-paced environment with a strong sense of urgency
  • Proactive problem-solving mindset with the ability to analyze issues and deliver timely solutions
  • Strong communication and interpersonal skills with a customer-oriented approach
  • Ability to handle complex queries professionally and collaborate effectively across departments

What's on Offer

The selected candidate will be part of a dynamic team and actively contribute to shape, develop and drive the department for success!

Quote job ref
JN-052026-7027572

Job summary

Job Function
Customer Service
Specialisation
Sales Order Processing
Industry
Industrial / Manufacturing
Location
Zürich
Contract Type
Interim
Job Reference
JN-052026-7027572

PageGroup is an equal opportunity employer committed to workforce diversity, both as an employer as well as a recruitment service provider. Each recruitment decision we make for people we hire and people we place into new roles is based solely on the candidates’ knowledge, experience and skills.