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Telephonist (French and English)

Geneva Permanent View Job Description
We are seeking a highly professional and discreet individual to manage a high-volume switchboard and ensure seamless communication with internal teams and senior stakeholders. The role also oversees telephony systems, travel coordination, and facility requests, delivering efficient, service-driven operational support in a demanding environment.

added 01/06/2026

  • Managing a high-volume switchboard and ensuring professional communication
  • Coordinate operational support activities including travel arrangements

About Our Client

Our client is an international company based in Geneva.

Job Description



  • Operate and manage a high-volume, multilingual switchboard (French/English required; additional languages are a plus), ensuring seamless call handling and exceptional service at all times


  • Oversee the CISCO system, including call routing, message handling via the operator console, and support for senior management and executive-level communications


  • Handle all interactions with the utmost confidentiality, discretion, and professionalism, particularly when dealing with VIPs and senior stakeholders


  • Apply strict security protocols, including identifying and managing suspicious or fraudulent calls


  • Coordinate travel arrangements, including:
    • Advising on domestic train travel (CFF)
    • Managing international travel requests
    • Administering subscription renewals


  • Manage and follow up on facility-related requests via the internal ticketing system, ensuring proper coordination with relevant teams and timely resolution



The Successful Applicant



Profile

  • Proven experience (minimum 5 years) in a similar role within a high-expectation, service-driven environment
  • Strong command of French and English (C1 minimum); additional languages are an advantage
  • Solid technical comfort with telephony systems and administrative tools



Personal Attributes

  • Service-driven, proactive, and solution-oriented mindset
  • Excellent communication and interpersonal skills, with the ability to interact confidently across all levels of the organization
  • Strong ability to remain calm and efficient under pressure
  • High level of discretion, tact, and reliability
  • Team player with a collaborative approach and willingness to share knowledge
  • Ability to explain processes clearly and support users in a pedagogical manner

What's on Offer

Full time role.

Quote job ref
JN-052026-7027060

Job summary

Job Function
Office & Management Support
Specialisation
Receptionist
Industry
Financial Services
Location
Geneva
Contract Type
Permanent
Job Reference
JN-052026-7027060

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