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Head of Operational Support - Private Banking

Geneva Permanent View Job Description
The role includes managing and merging two operational support teams into one unified structure (around 9 people total), while remaining hands‑on on critical operational topics and driving several structuring projects.

Added 22/04/2026

  • You have an IT background and an operational one now
  • You have managerial experience in private banking

About Our Client

A private bank.

Job Description

  • Lead, structure and oversee all operational support activities on a day‑to‑day basis
  • Manage and merge two operational support teams, fostering collaboration, synergies and engagement
  • Act as the main escalation point for operational and IT‑related issues
  • Monitor incidents and tickets, define priorities, allocate resources and ensure timely resolution
  • Ensure high service levels and define, monitor and improve KPIs and service standards
  • Drive and coordinate operational and IT‑related projects (including ticketing and workflow optimisation)
  • Play a key role in JIRA‑based projects and continuous process improvement initiatives
  • Ensure proper case traceability and reporting via ticketing tools and internal systems
  • Remain hands‑on and operational while leading transformation
  • Collaborate closely with senior stakeholders in Operations and IT
  • Represent Operational Support in internal and external meetings

The Successful Applicant

  • 8-10+ years of experience in banking, with a strong initial IT background, followed by roles in operations or operational support
  • Proven experience in operational support, IT/OPS issue management, helpdesk or Front Office support
  • Demonstrated people management experience, ideally managing multiple teams or a team merger
  • Strong understanding of private banking operational environments
  • Strong expertise in IT & operational issues management
  • Solid knowledge of banking transactions processes and tools
  • Experience with ticketing tools (mandatory); JIRA is a strong plus
  • Exposure to G2 systems is a plus
  • Ability to manage both run activities and project delivery
  • Strong leadership, coaching and team‑building abilities
  • Structured, organised and able to set priorities in a demanding environment
  • Client‑ and service‑oriented mindset with strong problem‑solving skills
  • Hands‑on, pragmatic and solution‑driven
  • Excellent communication skills and stakeholder management
  • Adaptable, resilient and comfortable in change and transformation contexts
  • Fluent in French and English (spoken and written)
  • Apprenticeship or higher education in Banking, Finance, IT or related field



What's on Offer

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Quote job ref
JN-042026-7001397

Job summary

Job Function
Banking & Financial Services
Specialisation
Operations / Middle Office - Banking / Securities
Industry
Financial Services
Location
Geneva
Contract Type
Permanent
Job Reference
JN-042026-7001397

PageGroup is an equal opportunity employer committed to workforce diversity, both as an employer as well as a recruitment service provider. Each recruitment decision we make for people we hire and people we place into new roles is based solely on the candidates’ knowledge, experience and skills.