Business Process and Operations Officer (M/F)

Reporting to a senior manager within the operations function, you will contribute to the optimisation of core business processes, systems and workflows, ensuring efficient execution and continuous improvement across complex programmes.

This role sits at the intersection of process design, project coordination, systems implementation and change management within a highly collaborative, international environment.Project Coordination & Delivery

• Contribute to the structuring and execution of project plans, ensuring timelines and deliverables are met
• Track progress, identify dependencies and proactively escalate risks
• Support governance processes by preparing documentation, reporting and decision materials

Business Process Analysis & Improvement

• Analyse current processes, workflows and data to identify inefficiencies and improvement opportunities
• Contribute to the redesign and optimisation of end-to-end operational processes
• Develop and maintain process documentation, guidelines and tools

Systems & Data

• Collaborate with internal teams to ensure alignment between business needs and system solutions
• Support testing phases (UAT), ensuring systems meet operational and reporting requirements
• Contribute to improving data quality, consistency and usage across processes

Change Management & Implementation

• Support the development and rollout of change management initiatives
• Create user-oriented materials (guidelines, communications, training sessions) to support adoption
• Facilitate smooth integration of new processes into day-to-day operations

Operational Support & Process Execution

• Contribute to the execution of key operational activities in line with defined processes and standards
• Investigate and resolve process-related issues in a structured and solution-oriented manner
• Ensure consistency and reliability in operational outputs and data