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Customer Service Specialist

Zug Permanent View Job Description
The purpose of this position is to ensure the accurate and timely fulfillment of orders, product registration within the European market, contract administration, customer invoicing, and the efficient handling and escalation of customer complaints. The role is also responsible for maintaining high-quality customer master data across all relevant departments. And will assist with general marketing operations workflows and coordination.

added 25/09/2026

  • Exciting opportunity in an international SME
  • Start: Immediately or upon agreement | Location: Rotkreuz | Attractive salary

About Our Client

Exciting opportunity in an international SME

Job Description

  • Receiving, recording, and processing international customer orders via telephone, written correspondence, and electronic channels, leveraging the international order portal.
  • Coordinating timely shipment execution and invoicing, while monitoring partial deliveries and inventory availability and manage yearly Price Adjustments communication in collaboration with commercial lead.
  • Receiving, processing, and independently resolving customer inquiries.
  • Recording and processing of logistical customer complaints and returns.
  • Customer account creation and maintenance of customer master data.
  • Monitor and manage the shared email in-boxes including coordination with internal stakeholders as required.
  • Support in customer-side shortage management in close coordination with Commercial.
  • Coordination and ensuring timely product registration across the European region to support product launches.
  • Demand Planning - Liaise with production planning on demand for all local hubs.
  • Support with ad-hoc finance and accounting tasks.
  • Trade marketing support. Management of all POS/GWP related marketing orders and developments together with the Brand Management team
  • Maintain digital Marketing and Customer Relationship platforms.
  • Close collaboration with other departments to foster an efficient and effective working environment (hands-on approach)

The Successful Applicant

  • Completed commercial/business administration qualification (abgeschlossene kaufmännische Lehre) with relevant professional experience.
  • Min. 3-5 years of experience in similar position preferred, ideally in a dynamic SME environment
  • Language Skills: English & German needs to be business fluent and Spanish is an advantage
  • Strong customer-centric mindset with a focus on service quality and responsiveness
  • Coordination with other departments to enhance efficiency and effectiveness, including sharing best practices
  • Excellent MS Office skills, especially Excel; strong ERP experience (Business Central/Navision is an advantage)
  • Experience from an international group and work environment

What's on Offer

Interested in this opportunity as your next career step?
If so, I look forward to receiving your application.

Quote job ref
JN-092026-7112215

Job summary

Job Function
Logistics, Procurement & Supply Chain
Specialisation
Customer Service
Industry
FMCG (Fast Moving Consumer Goods)
Where
Zug
Contract Type
Permanent
Job Reference
JN-092026-7112215

Michael Page is an equal opportunity employer committed to workforce diversity, both as an employer as well as a recruitment service provider. Each recruitment decision we make for people we hire and people we place into new roles is based solely on the candidates’ knowledge, experience and skills.