Business Process and Operations Officer (M/F)

Reporting to a senior manager within an operational excellence function, you will contribute to the design, optimisation and implementation of end-to-end business processes, while ensuring alignment between systems, data flows and operational practices.

This role combines project management, business analysis, process design, systems interaction and change management within a highly collaborative and dynamic environment.

Project Management & Delivery

• Contribute to the planning and execution of projects with defined deliverables, timelines and stakeholders
• Monitor progress, identify risks and support mitigation actions
• Prepare materials for governance meetings and support decision-making processes

Business Process Analysis & Design

• Analyse existing processes, identify inefficiencies and recommend improvements
• Develop process documentation, workflows, and business requirements (BRDs)
• Ensure coherence across processes, policies and systems

Systems & Data Coordination

• Collaborate with IT teams to support system design, integration and data flows
• Contribute to testing activities (UAT) and ensure quality of system solutions
• Support data quality initiatives and process consistency

Change Management & Adoption

• Contribute to change management strategies and communication plans
• Develop user-facing materials (guides, communications, workshops)
• Support adoption and integration of new processes into operations

Operational Support & Continuous Improvement

• Participate in ongoing process management and issue resolution
• Support continuous improvement initiatives and identification of optimisation opportunities
• Contribute to maintaining high-quality, user-friendly and streamlined processes