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Telephonist (French and English)

Genève Permanent Voir la description de poste
We are seeking a highly professional and discreet individual to manage a high-volume switchboard and ensure seamless communication with internal teams and senior stakeholders. The role also oversees telephony systems, travel coordination, and facility requests, delivering efficient, service-driven operational support in a demanding environment.

Mise à jour le 01/06/2026

  • Managing a high-volume switchboard and ensuring professional communication
  • Coordinate operational support activities including travel arrangements

À propos de notre client

Our client is an international company based in Geneva.

Description du poste



  • Operate and manage a high-volume, multilingual switchboard (French/English required; additional languages are a plus), ensuring seamless call handling and exceptional service at all times


  • Oversee the CISCO system, including call routing, message handling via the operator console, and support for senior management and executive-level communications


  • Handle all interactions with the utmost confidentiality, discretion, and professionalism, particularly when dealing with VIPs and senior stakeholders


  • Apply strict security protocols, including identifying and managing suspicious or fraudulent calls


  • Coordinate travel arrangements, including:
    • Advising on domestic train travel (CFF)
    • Managing international travel requests
    • Administering subscription renewals


  • Manage and follow up on facility-related requests via the internal ticketing system, ensuring proper coordination with relevant teams and timely resolution



Profil recherché



Profile

  • Proven experience (minimum 5 years) in a similar role within a high-expectation, service-driven environment
  • Strong command of French and English (C1 minimum); additional languages are an advantage
  • Solid technical comfort with telephony systems and administrative tools



Personal Attributes

  • Service-driven, proactive, and solution-oriented mindset
  • Excellent communication and interpersonal skills, with the ability to interact confidently across all levels of the organization
  • Strong ability to remain calm and efficient under pressure
  • High level of discretion, tact, and reliability
  • Team player with a collaborative approach and willingness to share knowledge
  • Ability to explain processes clearly and support users in a pedagogical manner

Informations complémentaires

Full time role.

Indiquer la référence de l'offre
JN-052026-7027060

Résumé du poste

Secteur
Secrétariat & Assistanat
Spécialisation
Réceptionniste
Industrie
Financial Services
Où ?
Genève
Type de contrat
Permanent
Référence de l´offre
JN-052026-7027060

Michael Page s’engage pour l’égalité des chances, en tant qu’employeur ainsi qu’en tant que partenaire pour le recrutement. Toutes les décisions de recrutement que nous prenons sont basées uniquement sur l’expérience et les aptitudes de nos candidat(e)s.