Sauvegarder Retour à la recherche Description du poste Résumé Offres similaires Added 22/04/2026You have an IT background and an operational one nowYou have managerial experience in private bankingÀ propos de notre clientA private bank.Description du posteLead, structure and oversee all operational support activities on a day‑to‑day basisManage and merge two operational support teams, fostering collaboration, synergies and engagementAct as the main escalation point for operational and IT‑related issuesMonitor incidents and tickets, define priorities, allocate resources and ensure timely resolutionEnsure high service levels and define, monitor and improve KPIs and service standardsDrive and coordinate operational and IT‑related projects (including ticketing and workflow optimisation)Play a key role in JIRA‑based projects and continuous process improvement initiativesEnsure proper case traceability and reporting via ticketing tools and internal systemsRemain hands‑on and operational while leading transformationCollaborate closely with senior stakeholders in Operations and ITRepresent Operational Support in internal and external meetingsProfil recherché8-10+ years of experience in banking, with a strong initial IT background, followed by roles in operations or operational supportProven experience in operational support, IT/OPS issue management, helpdesk or Front Office supportDemonstrated people management experience, ideally managing multiple teams or a team mergerStrong understanding of private banking operational environmentsStrong expertise in IT & operational issues managementSolid knowledge of banking transactions processes and toolsExperience with ticketing tools (mandatory); JIRA is a strong plusExposure to G2 systems is a plusAbility to manage both run activities and project deliveryStrong leadership, coaching and team‑building abilitiesStructured, organised and able to set priorities in a demanding environmentClient‑ and service‑oriented mindset with strong problem‑solving skillsHands‑on, pragmatic and solution‑drivenExcellent communication skills and stakeholder managementAdaptable, resilient and comfortable in change and transformation contextsFluent in French and English (spoken and written)Apprenticeship or higher education in Banking, Finance, IT or related fieldInformations complémentaires-Indiquer la référence de l'offreJN-042026-7001397Résumé du posteSecteur Banque & Services financiers SpécialisationOpérations / Middle Office - gestion de titresIndustrieFinancial ServicesLocalisationGenèveType de contratPermanentRéférence de l´offreJN-042026-7001397
