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VIP Support (IT)

Geneva Permanent View Job Description
The IT Support Specialist is responsible for installing, configuring, troubleshooting, maintaining, and supporting technology and office systems. This role ensures client needs are met, participates in technology acquisition and implementation, and contributes to new technology projects.
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added 16/09/2024

  • minimum of 5 years of experience in IT Support (L2)
  • Solid experience in VIP Support within an English-speaking environment

About Our Client

Our client is a known international financial institution.

Job Description

Technology Support and Maintenance:

  • Install, configure, troubleshoot, maintain, and support technology and office systems.
  • Collaborate with support peers to enhance knowledge of supported technologies and business cycles.
  • Update the knowledge base and ensure accurate information is available.
  • Monitor the support queue, troubleshoot, and resolve issues promptly.
  • Document actions and solutions in the incident management system.
  • Communicate with clients on incident and request statuses.
  • Adhere to Service Management best practices.



Technology Acquisition and Implementation:

  • Ensure technology meets local business needs and participate in acquisition and implementation.
  • Develop knowledge of business cycles and technical requirements.
  • Pursue relevant training opportunities.
  • Perform asset management and lifecycle processes, ensuring timely delivery and installation of hardware and software.
  • Set client expectations for new hardware and software implementation.
  • Partner with Lifecycle Management, Service Operations, and Engineering teams.



Project Participation:

  • Participate in projects involving new technology evaluation and integration.
  • Complete project tasks and execute test plans as assigned.
  • Communicate project status and new technology information to clients.

The Successful Applicant

  • 5 years of experience minimum as an IT Supporter
  • IT educational background
  • Familiar with the Microsoft environment, O365, ServiceNow, AD, Windows 11...etc.
  • Familiar with CISCO network
  • Proactive mindset, willing to be involved within a variety of projects and share insights
  • Flawless English (C1 level minimum required) - French is optional



What's on Offer

  • Take part in a leading financial institution
  • Competitive package
  • Collaborative workplace based on excellence
  • Multicultural environment
Contact
Jean-Baptiste Voitellier
Quote job ref
JN-062024-6463862

Job summary

Job Function
Information Technology
Specialisation
IT Support
Industry
Financial Services
Location
Geneva
Contract Type
Permanent
Consultant name
Jean-Baptiste Voitellier
Job Reference
JN-062024-6463862

PageGroup is an equal opportunity employer committed to workforce diversity, both as an employer as well as a recruitment service provider. Each recruitment decision we make for people we hire and people we place into new roles is based solely on the candidates’ knowledge, experience and skills.