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added 20/08/2024
- First experience of 1st line support
- Excellent level of English (B2/C1 minimum) and French (C1)
About Our Client
Our client is an international stakeholder within the trading sector.
Job Description
- Working as part of a team to manage the IT Service desk and to provide face to face technical support to colleagues
- Investigate and resolve users' queries in a professional and empathetic manner
- Engage with users after initial diagnosis and ensure all relevant data has been gathered
- Gather all relevant information and ensure all necessary data has been provided for troubleshooting
- Ensure all users' tickets are logged into the support desk system
- Resolve and close tickets in a timely manner
- Keep the user updated on progress at all times
- Escalation of complex tickets to the appropriate senior member of the team
- Engage in training opportunities to further develop skills and knowledge in key areas such as desktop support networking, and operating systems
- Maintain a flexible approach to work schedule with early starts and late finishes as rotating patterns, subject to business requirements plus an element of on-call support in the evenings and weekends (on rare occasions)
- Oversee stock levels to ensure accuracy of records and maintaining stock levels to meet the office needs
- Incident resolution across all sites and for colleagues working remotely
- Provide cover and working closely with IT Procurement to respond to purchasing requests and queries
- Request quotes from suppliers, raise requisitions and purchase orders in line with business requirements
- Ensure on-going system updates, and maintenance of hardware and software
- Other ad-hoc IT duties
The Successful Applicant
- Excellent verbal and written communication skills (B2/C1 English level required, as well as French)
- Passionate about all things IT related and quick to learn
- Ability to work well individually or as part of a team
- Troubleshooting skills especially at network, printer, copier and computer level
- Good understanding of how a helpdesk operates
- Good understanding of Microsoft Windows 11, 10 and Office 365
- Experience with Microsoft Active Directory
- A good working knowledge of web applications, networks, protocols and emails (SMTP, POP3, and Exchange)
- A good understanding of TCP/IP Networking and experience with DHCP, DNS and VPN
- A good understanding of all handheld peripherals, e.g. IPad, IPhone, Android, etc. would be desirable
- General knowledge of the basic concepts of network infrastructure
- Patching of network cables
- A basic knowledge of PC hardware with experience of diagnosing problems
- Installing new hardware and upgrading existing applications
What's on Offer
- Competitive package
- Health insurance
- Discretionary bonus
- Central and accessible location
Contact
Jean-Baptiste Voitellier
Quote job ref
JN-072024-6482805
Job summary
- Job Function
- Information Technology
- Specialisation
- IT Support
- Industry
- Energy & Natural Resources
- Location
- Geneva
- Contract Type
- Permanent
- Consultant name
- Jean-Baptiste Voitellier
- Job Reference
- JN-072024-6482805
