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IT Workplace Engineer - h/f

Lausanne Festanstellung View Job Description
We looking for an IT Workplace Engineer to join a company located in Lausanne, you will provide first-level IT support by resolving user issues, escalating complex problems, and ensuring effective tracking through ServiceNow. Manage device configurations (PCs, laptops, mobiles), first-level system and network administration, workplace technology deployment, and contribute to automation and IT logistics management.

Aktualisiert am 27/02/2025

  • User Support and Workplace management
  • M365 environment

Firmenprofil

Our client is located in Lausanne

Stellenbeschreibung

  • Provide first-level contact and convey resolutions to user issues.
  • Properly escalate unresolved queries to the next level of support, Track, route, and redirect problems to correct resources.
  • Ensure proper recording, documentation, and closure (ServiceNow)
  • Configure PC's and Laptops based on the standards.
  • Configure the user profiles (customization of user profile as per standard and user's requirement, basic on-boarding training)
  • Mobile devices configuration management
  • Research questions and resolve each interaction with customer satisfaction.
  • Provide accurate reporting to management
  • Contribute to automated PC' s updates and deployments (scripting, …)
  • IT logistics (cabling, PC moves, stock/inventory management)
  • First level system & network administration,
  • Support the deployment and management of workplace technology, including meeting room technology and monitoring systems.
  • Participate in the day to day system administration duties

Technical skills required:

Strong knowledge of:

  • MS Windows 10/11, Office/MS365, installation and administration, Windows Server 2019-2022
  • Digital World Technology (Mobile devices - iPhones etc), MS365/Azure cloud solutions, Internet browser administration
  • Client-side networking (VPN, Wifi, client network config, TCPIP/DNS)
  • Enterprise Client deployment systems (MDT, Intune, ManageEngine Endpoint Central an asset)
  • Familiarity with cloud services, Physical servers and virtualization technologies.
  • Remote support techniques
  • Comprehension of the Life Cycle & Support management (ITIL etc)
  • Meeting room technology
  • Monitoring systems

Anforderungsprofil

  • Holder of a Swiss CFC (IT, Electronic) or higher education, certifications an asset
  • 2-3 years of professional experience
  • Fluent in French and English (at least technical),
  • Excellent customer service attitude and problem solving abilities and experience
  • Willingness to constantly maintain qualifications by analyzing technical issues
  • Strong organization skills and attention to detail and accuracy
  • Sense of responsibility and ability to work independently
  • Comfortable to work in a multicultural environment and open to travel occasionally
  • Willingness to create and maintain documentation

Sonstige Informationen

Our client offers you:

  • A competitive benefits package, including a bonus structure
  • A dynamic work environment in Lausanne

If you are a dedicated and ambitious professional seeking a rewarding career in the financial services sector, we encourage you to apply for the IT Workplace Engineer role today.

Kontakt
Thibaud De Balby
Referenznummer angeben
JN-022025-6666762

Zusammenfassung

Berufsfeld
Technologie
Näheres Berufsfeld
System Adminstrator (m/w)
Branche
Financial Services
Ort
Lausanne
Vertragsart
Permanent
Beratername
Thibaud De Balby
Referenznummer
JN-022025-6666762

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