IT Support - h/f

Provide support and management of the end-user IT environment, including:

• Productivity Tools: Microsoft 365, Adobe Acrobat
• Content Management Systems: Microsoft SharePoint
• Business Applications: Core Banking System (S2I), Bloomberg, Refinitiv
• Communication Systems: Cisco (video conferencing, IP telephony, WebEx)
• Operating Systems: Windows 10/11
• Hardware: Laptops, desktops, printers, peripherals, and mobile devices

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  Incident and Request Management (40%)
  • Identify, log, categorize, and prioritize incidents and requests.
  • Investigate and resolve issues efficiently; escalate unresolved cases when necessary.
  • Document resolutions and contribute to improving incident management procedures.
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  End-User Systems Management (35%)
  • Deploy and install hardware and software, ensuring a smooth handover to users.
  • Manage the equipment lifecycle from procurement to disposal.
  • Maintain an up-to-date asset register and support the development of installation standards.
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  Identity and Access Management (15%)
  • Create, modify, and deactivate user accounts while adhering to security policies.
  • Manage user access rights based on roles and responsibilities.
  • Perform regular audits to ensure compliance and address unauthorized access.
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  Compliance (10%)
  • Adhere to Swiss regulatory and bank compliance rules, including cross-border regulations.
  • Identify, escalate, and resolve risks related to conduct, compliance, or security.