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IT Support - h/f

Geneva Permanent View Job Description
We are seeking an IT Support Specialist to manage and support end-user IT environments, including hardware, software, and business applications, in a banking context. The role involves incident management, system deployment, identity and access management, and ensuring compliance with regulatory standards, requiring strong technical expertise and fluency in French and English.

added 27/02/2025

  • VIP Support
  • Financial environment - Suisse location mandatory

About Our Client

Our client is a private bank located in Geneva. It's a permanent position and it's On-site Support.

Job Description



Provide support and management of the end-user IT environment, including:

  • Productivity Tools: Microsoft 365, Adobe Acrobat
  • Content Management Systems: Microsoft SharePoint
  • Business Applications: Core Banking System (S2I), Bloomberg, Refinitiv
  • Communication Systems: Cisco (video conferencing, IP telephony, WebEx)
  • Operating Systems: Windows 10/11
  • Hardware: Laptops, desktops, printers, peripherals, and mobile devices


  • Incident and Request Management (40%)
    • Identify, log, categorize, and prioritize incidents and requests.
    • Investigate and resolve issues efficiently; escalate unresolved cases when necessary.
    • Document resolutions and contribute to improving incident management procedures.


  • End-User Systems Management (35%)
    • Deploy and install hardware and software, ensuring a smooth handover to users.
    • Manage the equipment lifecycle from procurement to disposal.
    • Maintain an up-to-date asset register and support the development of installation standards.


  • Identity and Access Management (15%)
    • Create, modify, and deactivate user accounts while adhering to security policies.
    • Manage user access rights based on roles and responsibilities.
    • Perform regular audits to ensure compliance and address unauthorized access.


  • Compliance (10%)
    • Adhere to Swiss regulatory and bank compliance rules, including cross-border regulations.
    • Identify, escalate, and resolve risks related to conduct, compliance, or security.



The Successful Applicant

  • Education: Bachelor's degree in IT, Computer Science, or related field.
  • Experience: 3-5 years in a similar role. ITIL v3/v4 certification is an asset.
  • Technical Skills:
    • Strong expertise in Windows 10/11, Microsoft 365, and troubleshooting.
    • Proficiency in mobile device management (e.g., JAMF) and hardware/software lifecycle management.
    • Knowledge of Active Directory, SharePoint, and ticketing systems.
    • Basic understanding of IP telephony and video conferencing solutions.
  • Languages: Fluent in French and English.
  • Personal Attributes: Strong organizational and communication skills, team player, and problem-solving mindset.
  • Location : Geneva or Vaud



What's on Offer

Onsite position

Attractive package.

Contact
Thibaud De Balby
Quote job ref
JN-112024-6595189

Job summary

Job Function
Information Technology
Specialisation
IT Support
Industry
Technology & Telecoms
Location
Geneva
Contract Type
Permanent
Consultant name
Thibaud De Balby
Job Reference
JN-112024-6595189

PageGroup is an equal opportunity employer committed to workforce diversity, both as an employer as well as a recruitment service provider. Each recruitment decision we make for people we hire and people we place into new roles is based solely on the candidates’ knowledge, experience and skills.