Head of Commercial Operations - Metals

Client Onboarding and Account Management

• Oversees the entire client onboarding process including the maintenance of client accounts.
• Ensures that all procedures related to Know Your Customer (KYC), tenders, and contracts are properly managed and compliant with regulations.
• Formalizes and coordinates the implementation of procedures for setting up new client accounts, ensuring a smooth transition and integration into the company's systems.

Daily Commercial Operations Management

• Manages the daily aspects of commercial operations including deliveries, pricing, invoicing, payments, and reconciliation processes.
• Ensures the accuracy and completeness of all documentation related to precious metals deliveries.
• Monitors and reconciles client trade accounts, market positions, and balances to maintain accuracy and prevent discrepancies.
• Guarantees that invoicing for goods and services is carried out correctly and efficiently.
• Handles issues by resolving them or escalating them to the appropriate level to ensure they are addressed promptly.

Interdepartmental Communication facilitation

• Ensures effective communication across various departments including relationship managers, production, logistics, treasury, trading, and back office.
• Acts as a liaison to promote synergy and streamline operations, ensuring all parts of the company are aligned and informed on client-related activities.

Operational Performance Improvement

• In collaboration with the Chief Operating Officer (COO), designs and monitors key performance indicators (KPIs) for operations.
• Focuses on improving operational efficiency and effectiveness through data-driven insights and continuous performance evaluation.

IT development support

• Works in tandem with IT project managers to help in the development or upgrading of IT tools related to client operations.
• Plays a crucial role in the integration of technological solutions that enhance client servicing and operational capabilities.