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Digital Retention Manager (m/f/d)

Geneva Permanent Home Office View Job Description
Digital Retention Manager

Added 02/12/2024

  • Team management experience
  • Strong track record in customer retention in the digital space

About Our Client

Our client is an international company in Ecommerce sector.

The company is renowned for its innovative approach and market-leading solutions.

Job Description

  • Develop and implement customer retention strategies
  • Monitor customer feedback and behavior to inform strategies
  • Work closely with the marketing team to design and execute retention campaigns
  • Report on key metrics related to customer retention and loyalty
  • Identify opportunities to improve customer experience and reduce churn
  • Collaborate cross-functionally to drive customer-centric initiatives
  • Conduct in-depth analysis of customer data to inform business decisions
  • Stay informed on industry trends and best practices in customer retention
  • Manage a team of 3 talented people

The Successful Applicant

  • Strong understanding of customer retention strategies and tactics.
  • Proficiency in data analysis and reporting.
  • Excellent communication and collaboration skills.
  • Experience in the Ecommerce area
  • Proficiency in English and at least one other language.

What's on Offer

  • A stimulating work environment that fosters creativity and innovation.
  • Opportunities for personal development
  • A supportive and collaborative team.
  • Generous holiday leave.
  • Flexible working arrangements.
Contact
Lisa Masson
Quote job ref
JN-112024-6583771

Job summary

Job Function
Digital
Specialisation
Email & eCRM
Industry
Media & Agency
Location
Geneva
Contract Type
Permanent
Consultant name
Lisa Masson
Job Reference
JN-112024-6583771
Job Nature
Home Office

PageGroup is an equal opportunity employer committed to workforce diversity, both as an employer as well as a recruitment service provider. Each recruitment decision we make for people we hire and people we place into new roles is based solely on the candidates’ knowledge, experience and skills.